Tag: Technology & SaaS

How a Global IT Organization Pressure-Tested AI Readiness at Scale with Advantexe and Yoodli

January 22nd, 2026
TL;DR: A global technology leader partnered with Advantexe and Yoodli to pressure-test AI readiness at scale during a critical operating systems and security rollout. By shifting from passive course completion to a competitive, AI-powered simulation, 13 global teams navigated real-world challenges, with structured scoring on compliance, prompt engineering, communication, efficiency, and technical accuracy. Top teams that mastered prompt engineering scored 5–6 points higher on average. Leaders gained actionable, team-level insights, enabling targeted coaching and scalable development—transforming training into execution-ready capability, not just completion.

Background

Launching new operating systems, workflows, and security protocols across tens of thousands of employees is a high-stakes business. For one global IT organization, passive learning and LMS green checkmarks weren’t enough—they needed ironclad confidence that employees could execute under real-world pressure. Team leaders were determined to go beyond quizzes and certificates to find out: When the heat is on, can teams really perform?

The Challenge
- Completion ≠ Competence: Training modules and quizzes showed people could click through and pass assessments, but did not guarantee on-the-job readiness.
- Visibility Gap: Leaders had no line of sight into whether employees could actually apply new protocols and handle technical issues live under pressure.
- High Stakes: The stakes were operational continuity, client trust, and compliance—with no room for error.
- Need for Evidence: Traditional training methods offered little insight into team dynamics, points of failure, or the ability to perform consistently when things got ambiguous or urgent.
The Solution

The organization built a competitive, simulation-driven experience in partnership with Advantexe and Yoodli. Here’s how the program worked:
- Realistic Simulations: Teams participated in three escalating, scenario-based levels: each designed to mimic real workflows, communications, and technical challenges.
- AI-Powered Conversations: Each participant engaged in dynamic, AI-driven stakeholder interactions, testing their poise, protocol adherence, and problem-solving in the moment.
- Structured Scoring: Every action was scored objectively across five crucial dimensions:
  1. Procedural Compliance
  2. Prompt Engineering Quality
  3. Communication Professionalism
  4. Efficiency
  5. Technical Resolution Accuracy
Thirteen teams of eight completed the training, moving from guided practice to fully ambiguous, pressure-cooker scenarios. Data captured every decision, turning team performance into measurable, actionable analytics.

Why Yoodli?

The organization needed a solution that could deliver both scale and genuine skill validation—something traditional enablement simply couldn’t offer. By partnering with Advantexe and Yoodli, they united best-in-class simulation design with cutting-edge, AI-powered skills measurement to create an experience that would engage teams and generate objective performance data.
- AI-Driven Objectivity: Unlike traditional, subjective roleplay assessments, Yoodli provided real-time, rubric-based scoring and feedback on critical skills.
- True-to-Life Practice: The platform’s simulations and natural conversational UX made each scenario engaging and relevant to daily challenges.
- Scale and Repeatability: The approach delivered a consistent, measurable experience for teams—no matter their region, role, or background.
- Actionable Insights: Leaders gained clear, team-level data revealing exactly where breakdowns occurred, which allowed for focused coaching and process improvements.
The Results
- Performance Differentials: Across all teams, scores ranged from 21 to 37 (average: 31.5). The key performance driver? Teams with disciplined prompt engineering outperformed peers by 5–6 points on average—demonstrating that strategy beats speed and surface skill.
- Targeted Readiness Insights: Leaders could pinpoint where technical accuracy faltered (with swings up to 8 points between teams) and isolate the effects of communication and efficiency on success under pressure.
- Improvement Patterns: While a subset of teams steadily improved by applying feedback and tightening workflows, many plateaued as complexity and ambiguity increased—revealing who was ready and why.
- Scalable Development Roadmap: This approach shifted training from guesswork to actionable data, informing exactly which teams needed reinforcement and what specific areas required targeted coaching.
- Human + AI Synergy: The initiative made clear that AI didn’t replace expertise—but amplified teams who leveraged it systematically, especially in high-stakes, ambiguous contexts.
Conclusion

By integrating competitive simulation with advanced AI-powered coaching from Advantexe and Yoodli, the global IT organization transformed training from a compliance checkbox into a scalable, actionable capability program. Now, leaders have real clarity on readiness, performance gaps, and the path to sustained improvement—proving that with the right tools, teams can thrive, adapt, and execute under pressure when it matters most.

About Advantexe: Advantexe is an award-winning talent development organization that provides learning journeys in Business Acumen, Business Leadership, and Sales. They utilize digital business simulations as the catalyst for learning, skill development, and change.

Questions? Contact sales@yoodli.ai to learn more.
Global Cybersecurity Leader Scales Consistent Messaging Across Regions with Yoodli AI Roleplays

January 16th, 2026
TL;DR:

A global cybersecurity company replaced its outdated training platform with Yoodli AI Roleplays, launching a scalable sales enablement program that empowered reps to master messaging for new product features and complex exposure-risk conversations. Sellers practiced asynchronously, managers were freed from grading and manual coaching, and leaders used Yoodli to prep high-stakes SKO sessions. The result: stronger adoption, greater message consistency, and faster rep readiness across geographies.

Background

A multinational cybersecurity provider with ~6,000 employees and headquarters in Tel Aviv faced growing challenges in training its global salesforce. With new product features launching frequently and messaging becoming more technical and nuanced, the company needed a scalable way to ensure every seller could confidently and consistently communicate platform capabilities and risk mitigation strategies.

Their legacy tool could not keep up. Coaching was inconsistent, roleplays were hard to scale, and the enablement team was overextended trying to manually support readiness across regions. The company sought a new approach—something flexible, adaptive, and built for modern, asynchronous learning.

Solution

The company adopted Yoodli to deliver AI-powered roleplays that mimicked real-world customer conversations across multiple personas. Their goals were to:
- Improve accuracy and consistency in how reps articulated product features
- Reduce the time and labor burden of manual coaching
- Provide reps with opportunities to practice anytime, anywhere
- Enable dynamic simulations for technical and exposure-risk dialogues
- Support leadership teams in preparing for major events like SKO
Key capabilities leveraged included:
- Asynchronous Practice – Reps practiced at their own pace with structured, automated feedback
- Multi-Persona Roleplays – Simulated real stakeholder conversations across varied customer profiles
- Live Use at SKO – Sellers rotated through live roleplay stations, and leaders used Yoodli to rehearse keynote content
- On-Demand Updates – Content was refreshed quickly to align with evolving product messaging
Strategic Impact

The rollout of Yoodli had significant impact across functions:
- Consistent Messaging: Reps across regions began delivering more aligned, accurate platform narratives
- Scalable Enablement: Training programs were launched globally without timezone or scheduling constraints
- Leadership Adoption: Executives used the tool to refine presentations and drive alignment at major events
- Reinforced Learning: Sellers could revisit roleplays to build fluency and confidence before going live with customers
Impact Metrics
- Active sellers completed 7,800+ practice sessions, averaging 40+ sessions per user, showing the platform became part of ongoing readiness, not a one-time training.
- Sellers improved by an average of 10% from first to most recent attempt, with repeat-practiced goals improving by nearly 15%.
- Asynchronous & global practice replaced an estimated 4,000 hours of live coaching and peer roleplay, reducing manager burden while maintaining performance gains.
What’s Next

Following successful adoption in sales, the company is expanding Yoodli into:
- HR and Leadership Development – Roleplays for manager training and internal communication
- Product Launch Readiness – Embedding roleplay simulations into every release enablement program
- Technical Certifications – Using structured roleplays to prepare technical sellers for advanced conversations and exams
Want to drive the same kind of messaging consistency and faster rep readiness across regions? Connect with our team to see the exact roleplays and workflows used in this program—and get a demo tailored to your next launch or SKO.
How Clari Improved GTM Conversation Quality by 36% Using Yoodli AI Roleplays

January 16th, 2026
TL;DR

Clari used Yoodli’s AI roleplays to help Sales and Customer Success teams practice high-stakes GTM conversations, starting with positioning and demoing its Revenue Cadences product, without adding manager overhead. After traditional enablement tools failed to scale coaching or measure readiness, Clari piloted Yoodli and then rolled it out more broadly using AI-scored roleplays and rubrics. The result was a 36% average improvement across five core conversation skills. In a live demo contest, participants who practiced with Yoodli were 5× more likely to place in the top 10.

The Challenge

Clari’s go-to-market teams are responsible for delivering complex, high-stakes customer conversations, especially as new, differentiated capabilities like Revenue Cadences are introduced.

While traditional enablement and LMS tools helped with content distribution, they fell short in critical areas:
- No realistic way to practice complex customer conversations
- Limited feedback on how messages were delivered, not just what was said
- Coaching approaches that didn’t scale without significant manager time
Clari needed a way to help customer-facing teams practice safely, improve quickly, and consistently deliver high-impact conversations, without slowing the business or overloading managers.

The Solution: AI-Powered Roleplays with Yoodli

Clari partnered with Yoodli to introduce AI roleplay and coaching across its go-to-market organization.

How Clari Used Yoodli

Phase 1: Customer Success Pilot (Revenue Cadences)

Clari began with a focused pilot involving a select group of Customer Success Managers (CSMs) to build organizational muscle around AI roleplay.

The pilot centered on helping CSMs effectively position and demo Revenue Cadences, a key Clari differentiator that enables customers to systematically manage their revenue workflows.

Clari worked with a top-performing CSM to define a model roleplay and identify five critical conversation goals:
1. Connected First Response: CSM references prior conversations when setting up the purpose of the session
2. Revenue Orchestration: CSM frames revenue cadences as the backbone of revenue orchestration
3. Revenue Cadences Overview: CSMs do a demo of revenue cadences highlighting business value and how users and revenue leaders use it
4. Revenue Cadence Configuration: CSMs demo how the operations team will set-up Revenue cadences
5. Close with Momentum: CSMs encourage customers to start using this functionality and offer to help
Using Yoodli, CSMs practiced these conversations and received AI coaching aligned to each goal.

Phase 2: Scaling to GTM & Product Demo Certification

Clari expanded Yoodli across its broader GTM organization, including Sales, Customer Success, and Professional Services.

One key initiative was a high-profile live product demo contest, where Yoodli was used to:
- Certify sellers on a new product demo using AI-scored role-plays
- Apply customizable rubrics to validate message alignment and readiness
- Identify and scale high-performing talk tracks across the team
Participation in Yoodli practice was optional, providing a natural test of engagement and impact.

The Results

Measurable Skill Improvement

In the CSM Revenue Cadences pilot:
- Average improvement of ~36% per goal across five core skills
- Average starting score: 54.4 / 100
- Average improvement: +19.6 points per goal
The most significant gains were seen in the Connected First Response skill, while Revenue Orchestration framing continued to be the top-performing skill, reinforcing Clari’s strategic strengths and highlighting targeted coaching opportunities.

Practice Correlated to Performance

During the live demo contest:
- Participants who practiced with Yoodli were 5× more likely to be among the top 10 finalists
- ~14% of participants used Yoodli, yet 70% of finalists came from that group
- Practicers averaged ~10 practice attempts, driven by ease of use and high-quality feedback
Even in an optional setting, Yoodli motivated deeper practice and delivered clear performance impact.

Qualitative Feedback

Across CSMs and GTM teams, feedback consistently highlighted:
- The realism of AI role-plays
- Ease of use and low friction to practice
- Relevant, timely, and actionable feedback
Overall experience, feedback quality, and learning impact all scored ~8/10 in post-program surveys.

The Impact

By integrating Yoodli into its enablement strategy, Clari was able to:
- Improve readiness for complex customer conversations
- Correlate practice directly to real-world performance outcomes
- Build confidence that AI roleplay works—even for strategic, high-stakes conversations
Looking Ahead

Clari continues to see ongoing value in Yoodli’s AI roleplays for its GTM Team.

This work builds on Clari’s strategic partnership with Yoodli, which brings AI-powered roleplays directly into Clari’s enablement ecosystem to support continuous, high-impact customer conversations.

Want to scale conversation practice and measurable readiness like Clari—without adding coaching overhead? Reach out to our team to see Yoodli in action and get a tailored demo for your next product launch, certification, or GTM program.
How a Fortune 100 Enterprise Tech Company Certified 2,000 CSMs During Virtual SKO with Yoodli AI Roleplays

December 20th, 2025
TL;DR:

A Fortune 100 enterprise Tech SaaS company (“Company”) used Yoodli’s AI-powered roleplay platform to deliver live, scalable skills training to 2,000 Customer Success Managers and frontline leaders during a virtual Sales Kickoff. Learners practiced nearly 5K roleplays over 430+ hours. The program generated a 4.5/5 CSAT and measurable 5–10% improvements in critical customer conversation skills like “Gracefully Saying No to Customers” and “Handling Business Objections”, while sustaining adoption beyond the event.

4.5 CSAT · 433+ Hours of Practice · 5 – 10% Skill Improvement

Background

During company kickoff, the Company set out to improve CSM confidence and effectiveness in high-stakes customer conversations, including renewals, QBRs, and navigating complex product ecosystems.

The initiative was led by the Enterprise Enablement team and delivered in partnership with external Coaching Partners, with Yoodli providing the AI-powered roleplay technology. Training was conducted virtually across eight 4-hour workshops over 2.5 days, reaching a global, multilingual audience.

The Challenge

The enablement team needed to deliver experiential, skills-based training at massive scale under tight time constraints. Specifically, they needed to:
1. Support 800–900 learners practicing simultaneously within 5–10 minute windows
2. Deliver realistic, contextualized customer simulations aligned to actual CSM workflows
3. Provide automated, nuanced feedback mapped to the company’s proprietary grading rubric
4. Integrate seamlessly into the coaching partner’s LMS and live workshop flow
5. Maintain enterprise-grade reliability and performance during peak global usage
Traditional roleplay and coaching approaches could not meet these requirements

The Solution

Yoodli deployed a customized AI-powered roleplay experience designed specifically for virtual SKO delivery.

Key elements included:
- Contextualized customer conversation simulations based on real enterprise scenarios
- Automated, skill-level feedback aligned to the company’s internal communication rubric
- Multilingual support (English, Spanish, Portuguese, Japanese, and Korean)
- Seamless integration into the coaching partner’s LMS and live facilitation workflow
Learner workflow:
1. CSMs participated in live workshops and breakout groups
2. Learners received links to Yoodli AI roleplays
3. Participants completed AI roleplays and received immediate feedback on foundational skills
4. Groups reconvened to reflect, discuss insights, and apply learnings
This approach enabled private, judgment-free practice while reinforcing peer learning and facilitator-led discussion.

Why Yoodli?

Yoodli was selected because it uniquely combined enterprise-scale performance with realistic, skills-based practice:
- Enabled hundreds of learners to practice simultaneously without facilitator bottlenecks
- Delivered immediate, objective feedback tied to the company’s proprietary rubric
- Supported global, multilingual teams with consistent training quality
- Created a safe environment for learners to build confidence before real customer conversations
- Extended learning beyond the event with on-demand, self-guided practice
The Results

Engagement and Adoption During 4-Hour Workshops
- 2,000 CSMs and frontline managers certified (80% of target audience)
- 4.5 / 5 average CSAT
- 60% of CSMs practiced live, averaging 3 roleplays each
- 90+% of frontline managers practiced live, averaging 6 roleplays each
- 4,800 total roleplays completed
- 430+ hours of recorded roleplay practice (433 hours / 18 days)
- 10%+ of participants continued using Yoodli 2 months post-SKO
Learning Impact
- 5–10% improvement in core customer conversation skills, including:
  - Active Listening
  - Handling Business Objections
  - Gracefully Saying No to Customers
- Deeper, more insightful post-roleplay discussions
- Increased learner confidence and readiness for real customer interactions
Learner Feedback Highlights
- “The interaction felt incredibly real—just like a customer.”
- “The analytics around listening time and filler words were eye-opening.”
- “This was one of the most inclusive training experiences I’ve had here.”
- “It’s a brave new world with AI, it’s definitely given me a lot of food for thought in terms of how to structure my thinking and how to address a customer stakeholder.”
- “I was not expecting such a good level of interaction with the bot and I’m surprised by his answers! He did as good as a customer would!”
Conclusion

This Fortune 100 virtual SKO demonstrated that AI-powered roleplay can deliver measurable, scalable skill development at enterprise scale. By integrating Yoodli into live enablement workflows, the Company transformed SKO from a content-heavy event into a high-impact, practice-driven learning experience, driving strong engagement, measurable skill improvement, and sustained adoption beyond kickoff.
Clari Partners with Yoodli to Power Personalized Sales Enablement and the Future of Conversational Intelligence

August 25th, 2025
Clari, a Revenue Orchestration Platform, has partnered with Yoodli, the AI-powered roleplay platform, to help go-to-market teams deliver more impactful conversations and turn insights into action.

This strategic partnership brings Yoodli into Clari’s enablement ecosystem as a key component of how reps prepare, practice, and personalize their development. Together, the two platforms are helping revenue teams not only understand what is happening in the pipeline, but also improve how those insights are communicated to customers, and now, for the first time, connect practice to performance on a real call.

Closing the Loop Between Practice and Performance

This partnership marks a major shift in Clari’s enablement strategy: moving from isolated training moments to a continuous feedback loop that blends simulated practice with real-world performance analysis.

In a future phase, integrating with Clari’s conversation intelligence capabilities could allow Yoodli to spot areas for improvement from real customer calls and create personalized practice sessions to address them. This allows Clari teams to operationalize skill development using the same rigor and discipline they apply to pipeline reviews and forecast calls.

“In revenue enablement, our goal is to give every seller the skills and confidence to excel in the moments that matter. Many of these moments are in customer conversations, and having a way to scale great conversations has always been the Holy Grail of enablement. Yoodli is helping us do this with its configurable and perceptive AI role-play coach,” said Paul McGhee, Revenue Enablement Director at Clari.

“Revenue excellence starts with consistent, high-quality execution across every customer interaction. Yoodli helps us operationalize that by creating roleplays tied to real customer moments and scoring them against our standards. This partnership ensures that our teams are prepared, confident, and able to deliver our message with impact every time,” said Sam Beckwith, Head of Revenue Excellence at Clari.

“This is the next chapter for enablement: turning conversation intelligence into targeted, continuous skill-building. With Clari, we’re creating a system where every rep’s development is fueled by real calls, real feedback, and real results,” said Esha Joshi, Cofounder at Yoodli. “By becoming a strategic part of the revenue ecosystem, Yoodli helps teams turn insights into action and communication into a competitive advantage.”

Initial Launch: Rehearsing Revenue Cadences

The first phase will begin with a certification supporting a select group of Customer Success Managers. In Yoodli, these users will practice delivering recommendations on how to design, implement, and execute revenue cadences in Clari. They will receive AI-powered coaching on tone, clarity, structure, and message alignment in a private, feedback-rich environment.

Scaling Through AI-Powered Certification

The broader rollout, planned for later this fall, will include a product feature certification program that enables Clari to:
- Certify sellers on a new product demo using AI-scored roleplays
- Apply customizable rubrics to validate message alignment and readiness
- Scale and recognize high-performing talk tracks across the team
- Drive goal alignment and skill growth through measurable coaching moments
Becoming a Strategic Part of the Enablement Ecosystem

This partnership reflects a broader shift in how Clari is investing in enablement. Rather than relying solely on training events or post-call reviews, Clari is integrating practice and coaching into the systems teams already use. Yoodli becomes a strategic part of that workflow—reinforcing Clari’s sales methodology, surfacing skill gaps, and driving continuous improvement.

About Clari

Clari is the only company that delivers Revenue Context to run revenue and inform AI and agents at enterprise scale.

The Clari Revenue Orchestration Platform leverages all structured and unstructured data from every human- and machine-generated revenue interaction into a single, time-series data model, the world’s largest of its kind — managing over $5 trillion in revenue for global enterprises.

More than 1,500 organizations — including Okta, Adobe, Zoom, and Cisco — run revenue on Clari to improve win rates, prevent slipped deals, forecast with accuracy, and boost the productivity of all revenue-critical employees.

Run Revenue® with AI + Revenue Context. Learn more: clari.com

About Yoodli

Yoodli is an AI-powered roleplay and communication coaching platform that helps go-to-market teams practice high-stakes conversations in a private, judgment-free environment. As part of the tech stack, Yoodli delivers personalized training, sales certifications, and real-time feedback aligned to business goals. SOC2 Type 2 and GDPR compliant. Learn more at yoodli.ai.
How Snowflake Saved 1,200+ Hours of Manager Coaching per Quarter with Yoodli AI Roleplays

August 17th, 2025
TL;DR: Snowflake streamlined its global sales coaching program using Yoodli AI Roleplays, eliminating ~1,215 hours of manager grading time per quarter, saving nearly $700K annually (based on Yoodli’s estimated hourly rate of $145), while getting nearly 3,000 sellers pitch-ready within minutes using self-paced, AI-powered training. Reps mastered key messaging and objection handling quickly and independently, boosting confidence and consistency across nearly 3,000 global sellers. With Yoodli’s real-time feedback, reps ramped faster, practiced more often, and enablement scaled like never before.

Background

Snowflake, the AI Data Cloud company, was looking to streamline and modernize its sales training efforts. With hundreds of sales reps and district managers (DMs) across the globe, the Sales Enablement team faced mounting challenges in scaling coaching while maintaining consistency and quality across languages, time zones, and styles.
Traditional roleplay-based enablement programs were heavily dependent on human grading and inconsistent coaching experiences, creating bottlenecks in manager productivity and skill development.

The Challenge

Snowflake’s Sales Enablement team focused on optimizing its processes to scale training effectively while reducing the time spent reviewing sales submissions.
- Manager Time Sinks: 162 DMs were spending an estimated average of 7.5 hours each per quarter grading pitch and roleplay submissions, equating to 1,215 hours.
- Subjectivity & Inconsistent Pitch Readiness Times: Grading and feedback varied widely between DMs and regions, leading to inconsistent coaching experiences, non-uniform adoption of messaging, and varied pitch readiness timelines (35 – 40 min on average).
- Lack of Real-Time Feedback: Reps couldn’t get immediate input to iterate quickly, improve practice quality and accelerate skill growth.
- Global Scale Issues: Snowflake needed a solution that worked across geographies, languages, and seller types without requiring 1:1 manager involvement.
The Solution

Snowflake collaborated with Yoodli to revamp Snowflake’s 2025 Q1 sales enablement. Their aim: automate roleplay grading and deliver standardized, real-time coaching at scale. The rollout included:
- Updated Messaging Deck Training: Reps were trained and certified on the “Why Snowflake?” pitch and objection handling, reflecting the latest GTM messaging.
- AI-Driven Pitch and Objection-Handling Roleplays: Reps practiced a guided pitch, followed by an objection-handling simulation with industry and style-specific variants.
- Automated Scoring & Feedback: Yoodli provided real-time, rubric-based feedback in the rep’s native language, eliminating manual grading while enhancing quality and consistency.
- Self-Service Practice: Reps completed exercises on their own schedule, requiring minimal enablement oversight but yielding strong engagement.
Why Yoodli?

After evaluating 5+ vendors across 5 categories, Snowflake chose Yoodli for its:
- Natural Conversational UX: Felt intuitive and stress-free for reps.
- Best-in-Class AI: Most realistic simulation and accurate coaching of all vendors tested.
- Scalability: Easily accommodated 3,000+ users across functions, regions, and experience levels.
- Strong Product-Market Fit: Outperformed industry-benchmarked LMS tools and filled the coaching gap left by standard conversation/call intelligence tools.
“One of our biggest challenges was ensuring consistent, high-quality coaching across a global sales org while rolling out a major messaging update. Traditional methods just didn’t scale—and reps weren’t getting the timely feedback they needed to build confidence. We chose Yoodli because it delivered natural, AI-driven practice at scale. The experience was intuitive, the feedback was instant, and the support from the Yoodli team was exceptional. Our reps loved it—and we were able to get thousands of sellers pitch-ready, quickly and consistently, without overloading our managers.”— Nathan Irby, Principal Technical Platform Enablement Strategist at Snowflake

The Results

The impact was clear:
- 1,215 Manager Hours Reclaimed in One Quarter: Snowflake’s 162 DMs previously spent around 7.5 hours on average each grading rep submissions. By fully automating this process with Yoodli, 1,215 hours of quarterly review time were freed up so DMs could redirect their efforts to more impactful and strategic initiatives.
- Over $170,000 Saved Quarterly Across the Field Org: Based on Yoodli’s estimated hourly rate of $145 per DM, this translates to $176,175 per quarter—projected to over $700k annually—in cost savings. DM’s regained an estimated average of 7.5 hours per quarter.
  - Irby: “The feedback from our district managers on Yoodli has been compelling. They’re sharing that their teams are actively building out practical simulations, like cold call scenarios. One manager even noted he’s personally used the objection handling module repeatedly, stressing its value in building ‘muscle memory’ for critical conversations.”
- Accelerated Mastery through Self-Paced Practice: Reps reached competency faster thanks to on-demand AI coaching:
  - “Why Snowflake?” Pitch: completed in 14 minutes on average, with just 1.3 attempts to pass
  - Objection handling roleplay: completed in 8 minutes, requiring 3.3 attempts—demonstrating thoughtful learning and growth
  - This tight feedback loop allowed reps to self-correct, repeat practice, and build confidence in a safe, manager-free environment.
  - According to Nathan Irby: “The user feedback highlights a key success metric: confidence. We’re hearing that our people are practicing on their own initiative until they feel ready. They aren’t just completing an assignment; they are motivated to keep practicing to get sharper.”
- 94% Completion: Snowflake certified nearly 3,000 sellers and managers (94% of target audience) through Yoodli in just a few weeks. CSAT hit 85%, and reps began organically using Yoodli for additional scenarios—like cold call practice and tough internal conversations.
Conclusion

By using Yoodli, Snowflake unlocked a scalable, AI-powered coaching solution that accelerated rep ramp time, eliminated ~1,215 hours of manual grading per quarter, and saved an estimated $170K quarterly. With real-time feedback, global consistency, and high rep engagement, Yoodli is now a core part of Snowflake’s enablement strategy—empowering sellers to learn faster, perform better, and practice with confidence.

In the next phase of the rollout, Yoodli will be fully integrated into Snowflake’s enablement charter and deployed across BDRs, AEs, and Solutions Engineers. This expansion will establish a consistent framework for practice and feedback, enabling Snowflake to track and report on tangible improvements in selling skills and directly connect enablement initiatives to measurable business outcomes.
How RingCentral Cut Customer Support Call Certification Time by 90% Using Yoodli AI Roleplays

June 26th, 2025
TL;DR: RingCentral transformed its customer support onboarding by integrating Yoodli AI Roleplays. The company reduced call certification time from a full 8-hour shift to just one hour, achieving a 90% time savings. With realistic AI-powered conversations and automated feedback, RingCentral saw significant improvements in new hire readiness and call management skills.

Background

RingCentral, a global leader in cloud-based business communications, places a strong emphasis on delivering top-tier customer service. The onboarding team plays a crucial role in preparing new hires for live customer interactions. Historically, certifying mock calls required managers to manually observe and grade each session. This process could take up to 9 hours per new agent.

Challenge

The RingCentral onboarding team faced several key hurdles:
- Manual Certification Bottlenecks: Trainers were spending full workdays evaluating mock calls, which slowed down onboarding velocity.
- Scalability Limitations: As RingCentral grew, so did the number of new hires. This created capacity challenges and delayed training milestones.
- Stale Scenarios: Static scripts did not reflect real-world customer challenges, which limited the effectiveness of practice sessions.
To scale efficiently and maintain training quality, the team needed a faster, smarter, and more realistic way to certify new agents.

The Solution

RingCentral partnered with Yoodli to revamp its mock call certification process. Yoodli’s AI-powered roleplay platform provided:
- Realistic Simulations: Custom-built AI roleplays mimicked true-to-life customer-agent conversations, increasing the relevance of training.
- Automated Feedback: New hires received instant performance scores and coaching tips across key areas such as tone, clarity, empathy, and issue resolution.
- Time-Efficient Oversight: Supervisors used performance dashboards to track trends and review only the cases that needed human attention.
Implementation

The transition to Yoodli was fast and seamless:
1. Custom Roleplay Scenarios: RingCentral’s training team worked with Yoodli to design roleplays based on actual support conversations and pain points.
2. AI-Powered Certification: Trainees completed their mock calls in the Yoodli platform. They received immediate feedback and could retry until they met the quality standard.
3. Strategic Supervision: Managers shifted from full-length reviews to overseeing insights from the AI-generated evaluations, which saved time and allowed for more focused coaching.
Results

RingCentral quickly realized several key benefits:
- 90% Reduction in Certification Time: Certification duration dropped from 9 hours to just 1 hour per agent, streamlining the customer support onboarding process and accelerating time to proficiency.
- Up to 7 Hours Saved Per Certification for Managers and Enablement Teams: By replacing manual call reviews with automated AI evaluations, RingCentral’s training leads and supervisors saved up to 7 hours per certification. This freed up critical time for high-value coaching and strategic enablement activities.
- Improved Call Readiness Among New Hires: With realistic AI roleplays and real-time feedback, new support agents built stronger call handling skills earlier in their training, leading to increased confidence and performance on live calls.
- Scalable Training Program Without Compromising Quality: The enablement team expanded its onboarding capacity and supported more new hires without exhausting internal resources creating a scalable, future-ready training infrastructure.
Conclusion

By adopting Yoodli, RingCentral made its onboarding program significantly more efficient. The company saved time, improved skill development, and created a more scalable process for certifying mock calls. What once took an entire shift now takes just one hour, allowing RingCentral to ramp up new agents with greater speed and confidence.
How Harness Cut Sales Training Review Time by 75% with Yoodli AI Roleplays

April 11th, 2025
TL;DR:

Harness supercharged its sales training by integrating Yoodli AI Roleplays, cutting sales submission review time by 75% and saving an estimated $94,500 per year per Sales Enablement team member in time spent. With automated grading and real-time feedback, the company streamlined its Sales Kickoff (SKO) Certification Program, boosted rep performance, and scaled training with ease.

Background

Harness, a leading software delivery platform, aimed to enhance its sales training program to accelerate new hire ramp time, improve sales product knowledge, and reduce the hours spent reviewing submissions. Traditional training methods were time-consuming, inefficient, and lacked real-time feedback critical for effective sales conversations.

Challenge

Harness’s Sales Enablement team struggled to scale training effectively while reducing the time spent reviewing sales submissions.
- Time Spent: The grading process for their sales training programs required managers and enablement teams to review every single roleplay manually, leading to hours of tedious work. For their SKO Certification Program alone, they would have to manually review 167 participants—each submitting 3 presentations—requiring 84 hours of effort
- Lack of Instant Feedback: Reps weren’t getting immediate, actionable feedback, delaying improvement and making coaching less effective
- Issues Scaling: Scaling was a nightmare. With more reps, the review workload kept growing
They needed a way to automate sales training feedback without sacrificing quality.

The Solution

Harness partnered with Yoodli to automate and enhance their sales training program. Yoodli’s AI-powered roleplay technology delivered real-time, data-driven feedback on critical skills like pitch delivery, accuracy, and pacing, eliminating the need for manual grading and allowing the managers and Sales Enablement team to focus on high-impact coaching. This was achieved through:
- Custom Roleplay Scenarios: Yoodli collaborated with Harness to develop targeted training exercises to educate sales reps on essential product features and address common prospect pain points. Reps practiced in a stress-free environment, enhancing their skills effectively
- Real-Time Feedback: Yoodli’s AI provided instant evaluations on key performance metrics, enabling reps to make instant improvements without waiting for human feedback. This streamlined process freed up managers’ time to focus on more strategic, high-value coaching
- Continuous Improvement: Sales reps gained ongoing access to Yoodli’s training tools, encouraging consistent practice and skill enhancement over time
Implementation

Harness rolled out Yoodli in their SKO Certification Program using a structured, results-driven approach:
- Developed an AI-powered training program featuring three roleplays designed to address key customer pain points and demonstrate product solutions
- Integrated Yoodli’s AI-driven roleplays into their learning management system (LMS), ensuring reps completed training before the SKO
- Used AI-generated feedback for initial insights and rapid skill-building, while the final evaluations remained human-driven. The real test occurred at SKO, where reps delivered live “stand and deliver” pitches assessed by human judges
Results

The impact was clear:
- Massive Decrease in Time Spent: 75% reduction in manual review workload – cut from 84 hours down to just 21 per session (saving 63 hours per training event!)
- Huge Cost Savings: Automating feedback cut 63 hours of review time per training, saving $9,450 per session at a $150 hourly rate. Over 10 sessions, this totals $94,500 in savings—freeing the Sales Enablement Director to focus on strategic initiatives
- Sales Readiness Skyrocketed: 96% of reps passed certification, which was a vast improvement over previous exercises.
- Performance Boost: Sales reps went from scoring an average of 75% on their first attempt to 92% on their highest score, reflecting a increase in individual competencies tested and sales readiness
- Ongoing Skill Mastery: The program saw an 81% completion rate for the initial sales training program, with reps averaging 7 attempts per user and 19 minutes of practice time per session. This demonstrated that reps not only returned to practice but were actively focused on refining their skills
Conclusion

Due to the success of the program, Harness is now using Yoodli not only to train sellers but also to accelerate onboarding for new hires and support ongoing skill development for the entire sales team. The real-time feedback and personalized training experience have empowered Harness’s sales team to become more effective and confident in their roles while decreasing time spent on training reviews, saving thousands.
How Google Cloud used Yoodli AI to rollout new GTM pitch certification to 15,000+ employees (with 92% CSAT)

December 5th, 2024
The Problem

The Google Cloud Go-To Market team needed to roll out a new strategy across their org. This involved certifying over 15,000 employees on their services pitch within 1 month. Typically, such a certification would involve one off instructor led training, manager roleplays, and hundreds of hours of enablement team time spent manually reviewing pitches.

Quantifying impact, providing learning reinforcement, and ensuring consistency of practice were top of mind for the Cloud leadership team. Given the speed and scale of the rollout, Google needed a bespoke, seamless, and low friction way of certifying employees.

“The Yoodli rollout was such a success that Google Cloud is now using Yoodli AI coaching for additional enablement programs across the company – these range from employee onboarding to manager roleplay simulation and ongoing recertification” – Jason Nager, Head of GTM at Google Cloud

The Solution

Google Cloud used Yoodli AI sales coach to create a bespoke pitch certification program, all customized around the Google Cloud method. Through Yoodli, the Cloud enablement and L&D team was able to:

1) Create Google Cloud specific scenarios and objections for learners to practice

2) Build custom rubrics that the AI would grade learners against

3) Customize talking points that learners should hit

4) View org wide progress on their admin dashboard

Yoodli made pitch certification fun, scalable and easy to implement. Without Yoodli, it would have been very challenging to ensure that all employees used the same voice when discussing our new GTM strategy

—Arpit Vaidya, Strategy at Google Cloud (Yoodli implementation lead)

The learner flow was as follows:
- Access Yoodli through Intellum’s learning management system
- Practice their pitch with Yoodli AI sales coach
- Respond to contextual and relevant objections from Yoodli
- View their Yoodli coaching report with feedback on talking points hit, objections handled, as well as analysis on their executive presence, pacing, listening skills, and more
- Share their Yoodli with a peer for asynchronous human feedback
Learners had unlimited access to Yoodli. They could practice their pitches as many times as they liked in order to build their confidence.The private, judgment free aspect made it feel less like an assignment and more a self improvement opportunity

The Outcome
- The training had a CSAT of 92% (compared to 90% target)
- The training program completion rate was 20% higher than average Google Cloud trainings
- The core metric (number of GCP talking points hit) increased by 100%+ from the first Yoodli practice to the last Yoodli practice session for participants. This was the single biggest internal training run by Google Cloud to date
- Given the success of the program, Google Cloud is now using Yoodli across all enablement programs – from employee onboarding to speech preparation and manager training
- 77% of power users shared their speeches with colleagues for human-in-the-loop feedback, reinforcing peer to peer learning

Tag: Technology & SaaS

Background

The Challenge

The Solution

Why Yoodli?

The Results

Conclusion

TL;DR:

Background

Solution

Strategic Impact

Impact Metrics

What’s Next

TL;DR

The Challenge

The Solution: AI-Powered Roleplays with Yoodli

How Clari Used Yoodli

Phase 1: Customer Success Pilot (Revenue Cadences)

Phase 2: Scaling to GTM & Product Demo Certification

The Results

Measurable Skill Improvement

Practice Correlated to Performance

Qualitative Feedback

The Impact

Looking Ahead

TL;DR:

Background

The Challenge

The Solution

Why Yoodli?

The Results

Engagement and Adoption During 4-Hour Workshops

Learning Impact

Learner Feedback Highlights

Conclusion

Closing the Loop Between Practice and Performance

Initial Launch: Rehearsing Revenue Cadences

Scaling Through AI-Powered Certification

Becoming a Strategic Part of the Enablement Ecosystem

About Clari

About Yoodli

Background

The Challenge

The Solution

Why Yoodli?

The Results

Conclusion

Background

Challenge

The Solution

Implementation

Results

Conclusion

TL;DR:

Background

Challenge

The Solution

Implementation

Results

Conclusion

The Problem

The Solution

The Outcome