This family-owned, community bank is using Yoodli’s AI roleplays to help branch teams practice customer conversations and strengthen a consistent, relationship-centered service experience across every branch.
SEATTLE, WA — Sept. 9th 2026 — Yoodli, the AI roleplay platform for enterprise communication training, announced a partnership with Bank of Colorado, the state’s largest community bank headquartered in Colorado. Through the partnership, Bank of Colorado is rolling out Yoodli’s AI-powered practice platform across its branch network, giving employees a safe, judgment-free space to rehearse the customer conversations that define community banking.
Bank of Colorado has served generations of Colorado families and businesses for nearly 50 years, with over 45 branches spanning the Eastern Plains, the Front Range, and the Western Slope. What sets the bank apart isn’t just its longevity, it’s a service culture built on personal relationships and local decision-making. That’s exactly what the bank set out to strengthen when it brought Yoodli into its training program.
Practicing the Moments that Matter
At the heart of the rollout is Bank of Colorado’s commitment to consistent, relationship-centered service in every customer interaction. Historically, reinforcing a shared service approach across a distributed branch network meant classroom sessions, shadowing, and role-playing with managers: valuable, but hard to scale and even harder to make consistent.
With Yoodli, every branch staff can now practice realistic customer conversations with a lifelike AI roleplay partner, anytime, as many times as they need. Employees get instant, personalized feedback on what they said and how they said it, while training leaders get visibility into skill development across the entire organization.
“Our customers choose Bank of Colorado because of the people they meet in our branches. Yoodli gives every member of our team a way to practice and sharpen those conversations, so the service our customers count on is consistent across our markets.”
— Brita Jones, Director of Training, Bank of Colorado
A Community Banking Success Story
Since launching, the rollout has become one of the standout adoption stories among Yoodli’s financial services customers. Branch teams across Colorado are using AI roleplays to onboard new hires faster, build confidence before high-stakes customer moments, and turn consistent service expectations into daily habits.
“Community banks win on trust, and trust is built one conversation at a time. Bank of Colorado understood that before we ever met them, our job was simply to give their teams unlimited reps. Watching their service culture become even more consistent across branches has been one of our favorite partnership stories to date.”
— Varun Puri, CEO & Co-Founder, Yoodli
Why It Matters for Financial Services
Frontline conversations in banking carry real weight: they’re regulated, relationship-driven, and often the deciding factor in whether a customer stays for a season or a lifetime. Yoodli’s AI roleplays let financial institutions:
Scale conversation practice across every branch and role without pulling managers off the floor
Standardize service expectations with objective, repeatable feedback that supports a consistent customer experience
Onboard and upskill faster, with private practice that builds confidence before real customer interactions
Measure what was previously invisible, communication skill growth across the organization
What’s Next
Yoodli and Bank of Colorado plan to continue building on the partnership, including co-marketing initiatives later this year and an in-depth case study on the rollout and its impact across branches.
About Bank of Colorado
Bank of Colorado is a family-owned community bank serving Colorado since 1978 with over 45 locations across the Eastern Plains, the Front Range, and the Western Slope. Part of Pinnacle Bancorp’s family of independent banks, Bank of Colorado is known for its strength, stability, and commitment to the businesses and families of Colorado. Learn more at bankofcolorado.com. Member FDIC.
About Yoodli
Yoodli is the AI roleplay platform that helps enterprise teams practice high-stakes conversations, from sales calls and customer service to leadership and manager training. Trusted by leading organizations worldwide, Yoodli provides private, judgment-free practice with real-time, personalized feedback at scale. Learn more at yoodli.ai.
TL;DR:LAK Group, a boutique career and leadership development firm, partnered with Yoodli AI Roleplays to deliver scalable, on-demand coaching to enterprise clients across industries, from early-career professionals to senior leaders. By embedding their proprietary LAK communication, conflict, and feedback models directly into Yoodli’s customizable rubrics, LAK extended the reach of their live human coaching into a safe, judgment-free AI practice environment. The results: clients interview better and land jobs faster, sales teams in client organizations saw double-digit improvements in sales performance, and several organizations experienced up to a 50% reduction in employee turnover.
Background
LAK Group is a professional services firm operating two primary offerings: career coaching for individuals navigating growth and job transition, and enterprise leadership development delivered through their proprietary Oriel platform. Their client base spans recent college graduates through seasoned executives, with a particular focus on mid-level leadership populations inside enterprise organizations.
As demand for coaching at all levels in organizations scaled, LAK faced a challenge familiar to many high-touch service providers: how do you maintain the quality and personalization of career development through a balance of live coaching, assessment and learning adapted to each individual when large populations of learners at once while also enabling the ability to learn in the flow of work with practical experience?
The Challenge
LAK’s existing approach leaned heavily on microlearning videos to supplement their human coaching engagements. The results were underwhelming. Video content failed to drive meaningful engagement, and learners weren’t building the muscle memory that comes from actual practice.
The core problem was structural: live coaching is powerful but finite. A coach can only be in one conversation at a time. LAK needed a way to extend the impact of their proprietary frameworks, their models for conflict, communication, and feedback, into an on-demand format that felt personalized, not generic. LAK needed to help individuals learn in the flow of work with practical tools that anchored the right behaviors.
They also needed a solution purpose-built to serve diverse learner profiles across industries — one flexible enough to meet healthcare professionals like nurse managers and physicians, early-career talent, revenue producing professionals and people leaders where they were, including in the high-stakes conversations most tools aren’t designed to support.
The Solution
LAK Group partnered with Yoodli to bring their proprietary frameworks to life inside AI-powered roleplays. Rather than using off-the-shelf scenarios, LAK embedded their own communication, conflict, and feedback models directly into Yoodli’s customizable rubrics, ensuring every practice session reflected their methodology, not a generic coaching template.
The implementation included:
Hyperpersonalized Rubrics: LAK built rubrics rooted in their proprietary IP, so learners received feedback calibrated to LAK’s specific frameworks rather than boilerplate criteria.
Safe, On-Demand Practice: Learners could practice leadership conversations, interview scenarios, and communication skills on their own schedule, without the pressure of performing in front of a coach or colleague.
Enterprise ROI Dashboards: For each client organization, LAK built unique ROI dashboards to track engagement and outcomes, giving enterprise buyers tangible data on program performance.
Long-Term Cultural Activation: Beyond initial program delivery, LAK uses Yoodli to sustain culture activation long after the formal engagement ends. Even after the seven-month process of defining organizational cultural beliefs, employees can continue anchoring behaviors and leadership skills through self-directed Yoodli resources.
Why Yoodli
LAK evaluated alternatives before selecting Yoodli. Yoodli stood out immediately. The feedback felt natural and human-centered, the platform was flexible enough to reflect LAK’s nuanced methodology, and the experience was designed for the kind of coaching LAK actually delivers — not generic skill-building.
Yoodli stood out for its flexibility, adaptability, and its approach to feedback that felt natural rather than robotic. Critically, LAK wanted a technology partner they could grow with, an innovative team willing to build alongside them as their client base and use cases expanded.
As LAK looked ahead, the ability to integrate Yoodli with AI tools like Claude to design roleplays instantly aligned directly with their vision for “learning in the flow of work.”
The Results
Since implementing Yoodli AI Roleplays, LAK has seen measurable impact across learner confidence, client performance, and enterprise retention:
Improved Interview Performance: Clients utilizing Yoodli’s on-demand practice tools alongside live coaching sessions are interviewing better and securing jobs faster, with the combination of human coaching and AI practice proving more effective than either alone.
On average 9% – 12%Increase in Sales Performance: Across several enterprise client organizations using LAK’s Yoodli-powered programs, sales performance improved meaningfully, a direct result of reps building communication and objection-handling skills through structured, repeatable practice.
Up to 50% Reduction in Sales Team Turnover: In certain client sales organizations, LAK observed turnover rates drop by up to 50%. The combination of stronger onboarding, continuous skill-building, and culture activation programs supported by Yoodli contributed to significantly higher retention.
Expanded Coaching Reach into Mid-Level Leadership: LAK successfully scaled coaching engagement into mid-level leadership populations that previously received limited development support, a segment that is notoriously difficult to serve at scale.
Confidence Gains Across Diverse Learner Profiles: Healthcare professionals including nurse managers and physicians improved communication and leadership skills. Early-career professionals and introverted learners showed visible confidence gains after practicing with AI, overcoming initial hesitation to engage with the technology.
High Engagement After Initial Skepticism: While learners were initially apprehensive about AI-powered coaching, engagement quickly shifted once they experienced the benefit of practicing in a judgment-free environment. The psychological safety of AI practice unlocked participation from learners who would otherwise disengage.
What’s Next
LAK Group is actively expanding how they use Yoodli across in their Oriel Platform for both career development, career coaching and leadership development offerings. They are exploring deeper integration between the two platforms to create a seamless learning experience for enterprise clients, one that combines the cultural activation work of Oriel with the communication skill-building of Yoodli AI Roleplays.
As AI-native learning continues to evolve, LAK sees Yoodli as a long-term partner in their mission to deliver hyperpersonalized development at enterprise scale.
“We wanted to work with an innovative company we could grow with. The level of hyperpersonalization Yoodli gives us, embedding our own models into the rubrics, is vital to how we serve enterprise clients. Other tools were too dry and mechanical. Yoodli gave us the flexibility we needed.” — Michael Grubich, LAK Group
Loopio, a leading RFP response management platform trusted by 1,700+ companies, used Yoodli’s AI Tutor to roll out product demo certification across its entire go-to-market (GTM) organization. After revamping their demo workflow, Loopio’s 3-person enablement team needed a scalable way to bring every rep to the same level of expertise – fast. Yoodli’s AI Tutor combined learning and practice into a single interactive experience: reps absorbed new messaging and demo flows conversationally, then immediately applied that knowledge through built-in roleplay with real-time feedback. The result: 60 reps certified in ~20-minute sessions, certification attempts cut down by 67% (down from 3 attempts to 1), 60% first-attempt pass rate, 25-point improvement in demo readiness scores among reps who practiced twice or more, and 120 hours of live coaching time saved – all without adding enablement headcount.
About Loopio
Loopio is a Toronto-based response management platform that helps enterprises streamline the process of responding to RFPs, DDQs, and security questionnaires. Trusted by more than 1,700 companies worldwide, Loopio enables proposal, sales, and security teams to respond faster, improve response quality, and win more business.
Loopio’s enablement function is lean by design: a 3-person team responsible for all product content, marketing content, onboarding, and ongoing GTM learning.
The Challenge
Loopio had just revamped its entire demo workflow for all go-to-market teams. That meant every rep, from tenured sellers, account managers, and customer success managers to new hires, needed to quickly reach the same level of product expertise across new messaging, demo flows, and objection handling.
The problem was familiar to any enablement leader: traditional approaches separate learning from practice. Reps read a playbook or watch a recorded demo, then move to a roleplay to test what they’ve retained. Learning and application happen in different moments, and the gap between the two is where skills fall through.
For a 3-person team managing all content across onboarding, product training, and business-as-usual learning, the answer couldn’t be more live coaching. They needed a scalable, self-serve solution that could teach and test at the same time, adapt to each rep’s experience level, and give enablement visibility into where the team was struggling.
“We revamped our entire demo workflow for all of our go-to-market teams. We really needed a way to get everybody to the same level of expertise to be able to go through it from start to finish.” – Bety Garcia, Senior Enablement Program Manager, Loopio
The Solution: AI Tutor as the Foundation for Demo Certification
Loopio’s journey with the AI Tutor started with a specific inflection point. The team had originally run their Demo Re-certification Program as a standard roleplay. But when it came time to onboard new hires through the same material, Bety shifted to the AI Tutor, and the difference was clear enough that it became the default.
From there, the AI Tutor became Loopio’s go-to format for every major product feature launch that impacted the demo workflow: Automated Answers, Proposal Summary, Website Connectors, and the Loopio Copilot Agent. Each feature got its own Tutor, purpose-built to teach the value prop, walk through the demo flow, and pressure-test reps on objections – all in one session. What started as a single certification use case became a repeatable enablement playbook.
The formula: Short playbooks (1–2 pages) + recorded demo videos + AI Tutor, with the Tutor serving as the centerpiece where knowledge gets applied and tested.
How it works: Reps enter a Tutor session and navigate through 3 learning paths: the value proposition, the demo flow, and common objections. The Tutor teaches each concept conversationally, then immediately transitions into roleplay application within the same session. Reps get direct, contextual feedback as they go.
Critically, the experience adapts. Experienced reps can skip the instructional portion and jump straight to roleplay. New reps get the full guided experience. Each Tutor was built with structured evaluation criteria, goals broken into specific sections like “value and differentiation” and “tool in action”, so enablement could measure exactly where reps excelled and where they needed more work.
“What I liked about the Tutor is you’re doing learning and practice in tandem. The Tutor teaches them bit by bit, then they have a chance to roleplay at the same time and get direct feedback in that same conversation.” – Bety Garcia, Senior Enablement Program Manager, Loopio
Why AI Tutor Over Standard Roleplays
When Loopio first launched Yoodli with roleplays, the most common rep feedback was that conversations should feel more realistic. After switching to the AI Tutor for product training, the feedback flipped – reps started proactively messaging Bety and the Loopio enablement team that they loved the experience.
Key advantages of the AI Tutor for Loopio:
Learning + practice in tandem: Reps don’t just test knowledge; they build it within the same session
Built-in flexibility: Adapts to experience level, so senior reps aren’t slowed down and new reps aren’t lost
Realism: Conversations feel like genuine coaching exchanges, not scripted Q&A
“It’s the most realistic interaction you can build with AI right now. When you’re coaching someone one-on-one, that’s how conversations flow – you talk about it, then you say ‘what if I said this?’ and get feedback. That’s what the Tutor does.” – Bety Garcia, Senior Enablement Program Manager, Loopio
Impact
The data demonstrates strong engagement and meaningful skill development across Loopio’s GTM organization:
Metric
Result
Reps certified
75% of assigned GTM reps completed Tutor-based demo certification
Total AI Tutor sessions
~275+ Tutor interactions completed across the team
Average score improvement
60% first-attempt pass rate (up from ~40% with traditional roleplay) +25 points improvement in demo readiness scores among reps who practiced twice or more
Time to demo-readiness
1 session (down from 3 attempts with previous approach) Attempts cut by 67%
Live coaching hours saved
120 hours of enablement time freed up
Beyond the numbers, Loopio used the AI Tutor’s evaluation criteria to identify specific skill gaps and shape future enablement initiatives. For example, after one certification cohort, the data showed the team had mastered the core platform demo but still needed refinement on AI-related messaging — a finding that directly informed the next round of training.
“We had specific messaging that we wanted the team to hit on around AI and the changes in the market. That was its own goal, so I could say: the team knows how to talk about the platform — the problem is we still need to refine messaging around this topic. That’s been incredibly helpful to guide the initiatives we’ve launched.” — Bety Garcia, Senior Enablement Program Manager, Loopio
About Yoodli
Yoodli is an experiential learning platform that helps individuals and teams practice real-world conversations, presentations, and professional interactions through customizable AI roleplays and AI Tutors. Whether preparing for high-stakes meetings, product demos, sales calls, or certifications, users get targeted, real-time feedback to build confidence and improve communication. The Seattle-based company is trusted by Fortune 100 companies, leading training providers, and educational institutions to deliver scalable, judgment-free coaching across sales, leadership, customer success, and more. Learn more at yoodli.ai.
Want to see what Yoodli and the AI Tutor can do for your team? Contact: sales@yoodli.ai | yoodli.ai
San Salvador : The Government of El Salvador has partnered with Yoodli, an AI-powered roleplay and coaching platform, to strengthen doctor-patient communication across the country. As El Salvador expands access to virtual care, the government is focused on ensuring that every patient conversation, whether in-person or online, is clear, empathetic, and consistent.
Through this initiative, thousands of doctors nationwide will be supported with communication training that can scale beyond traditional workshops. Yoodli enables physicians to practice realistic patient interactions, receive immediate feedback, and build confidence in a private, judgment-free environment. The result is a stronger, more patient-centered experience delivered consistently across the healthcare system.
The Challenge: Scaling Communication Training for a Growing Virtual Care System
Clear doctor-patient communication directly affects trust, understanding, and health outcomes. As healthcare shifts toward more virtual visits, the risk of miscommunication increases, especially when conversations involve complex diagnoses, sensitive topics, or high emotional stakes.
At the same time, training every doctor through in-person programs alone is difficult to scale quickly and consistently across regions.
El Salvador needed a modern training approach that could:
Prepare doctors for high-quality virtual consultations
Standardize communication skills across a national workforce
Improve clarity and empathy in patient conversations
Deliver training at scale without requiring proportional increases in facilitator time and logistics
The Solution: AI-Powered Practice That Builds Real Skill at National Scale
Yoodli gives doctors access to realistic patient scenarios that reflect the conversations they face in real clinical settings. Physicians can practice consultations, receive real-time coaching, and improve through repetition. This is one of the most reliable ways to build confidence and long-term communication skill.
Through the program, El Salvador is enabling doctors to:
Strengthen virtual bedside manner by practicing remote consultations
Improve clarity and structure so patients better understand diagnoses and treatment plans
Practice high-stakes conversations, including emotionally sensitive scenarios
Receive consistent training nationwide, regardless of location or specialty
Scaled Adoption and Measurable Impact
In 2025, the program saw both broad reach and sustained practice. This is a strong indicator that doctors were not just trying the platform, but returning consistently to build real communication skills.
1,800+ doctors and learners trained
934,000 minutes of practice completed(The equivalent of 21 months of training time, delivered on demand across the system.)
Top participants completed hundreds of simulated consultations, with the most active users approaching 700 sessions in a single year
Several core competencies improved by 60%+, indicating meaningful skill growth and stronger communication readiness
These results reflect what matters: the ability to standardize the quality of patient communication across the country and help doctors build confidence as virtual care becomes a larger part of healthcare delivery.
Built on Secure, Scalable Google Cloud Infrastructure
To support national scale deployment, Yoodli is built on Google Cloud Platform (GCP) and leverages Gemini-powered capabilities to deliver realistic AI roleplays, coaching insights, and scalable training experiences. The platform is designed for reliability, performance, and strong security standards, which are essential for public-sector environments.
Yoodli is SOC 2 Type II and GDPR-compliant, enabling a trusted implementation in systems where privacy and data protection are critical.
Want to see what Yoodli can do for your team? Learn more here or contact sales@yoodli.ai.
The partnership combines Black Dog Consultants’ 18 years of expertise in behavioral change and leadership development with Yoodli’s AI roleplay platform, giving enterprise learners a private, high-impact space to practice workplace conversations and reinforce learning beyond the classroom.
Seattle, WA — May 20, 2026
Yoodli, the AI-powered experiential learning and AI roleplay platform, today announced a partnership with Black Dog Consultants, a leading behavioral change and leadership development firm with over 18 years of expertise serving enterprise clients across APAC. Among the first partnerships of its kind in the region, it embeds Yoodli’s AI roleplay technology directly into Black Dog Consultants’ leadership and communication programs, enabling clients to practice workplace conversations on demand, beyond the boundaries of live learning experiences.
Why this matters One of the biggest challenges in learning and development today is proving that learning translates into sustained behavior change on the job. A two or three-day leadership program may create momentum in the room, but applying those skills consistently in real workplace conversations, under pressure and over time, is where organizations often struggle. Black Dog Consultants has built its 18-year reputation on addressing exactly that challenge, partnering deeply with enterprise clients across APAC to drive measurable, lasting behavioral change rather than one-off training events. A core focus of their work has always been learning transfer: ensuring that insights, frameworks and skills developed during a program continue to show up in day-to-day leadership and communication behaviors long after the workshop ends.
Across client engagements throughout the region, a consistent need emerged: leaders and professionals wanted more opportunities to rehearse workplace conversations in realistic, psychologically safe environments. Not only difficult conversations, but also moments involving influence, stakeholder management, coaching, feedback, customer and sales conversations, performance conversations and executive presence.
The partnership with Yoodli directly addresses this need, giving Black Dog Consultants’ clients access to AI-powered roleplay scenarios they can practice privately, repeatedly and on demand, with immediate feedback designed to strengthen confidence, capability and real-world application.
About the partnership Black Dog Consultants conducted extensive market research before selecting Yoodli as their technology partner, including 21 structured one-on-one conversations with senior client stakeholders across the APAC region. The feedback was consistent: enterprise leaders wanted to better understand how AI could strengthen learning outcomes and they increasingly expected evidence that learning investments were translating into measurable workplace performance.
Selecting the right platform required more than evaluating features. For Black Dog Consultants, whose clients operate across diverse markets, languages and communication cultures throughout APAC, it was critical that any technology partner demonstrated a genuine commitment to the region rather than treating it as a secondary market. Yoodli’s investment in APAC support coverage, responsiveness and regional partnership was a key differentiator.
Black Dog Consultants has built its reputation on deep regional expertise, cultural fluency and highly contextualized learning design. Any technology integrated into client programs needed to reflect those same standards.
Through Yoodli, Black Dog Consultants can now offer clients:
AI-powered roleplay scenarios tailored to each client’s specific business context, industry, language requirements and communication frameworks
Immediate, personalized feedback that helps learners refine delivery, communication and leadership behaviors in the moment
Private, judgment-free practice environments where leaders can rehearse workplace conversations without the pressure of being observed
Continuous reinforcement between live sessions, extending learning beyond the workshop and strengthening long-term behavior change
Richer insight into learning application and progress over time, helping organizations move beyond traditional satisfaction metrics toward clearer evidence of capability development and behavioral adoption
Scalable coaching and rehearsal opportunities that reduce pressure on busy line managers, who are often expected to provide ongoing one-to-one practice, feedback and development support alongside operational responsibilities
For Black Dog Consultants’ clients, which include regional heads of learning and talent across financial services, professional services and other enterprise sectors, the partnership directly addresses a longstanding challenge in corporate learning: demonstrating the impact of development investments in ways that are meaningful to both business leaders and finance stakeholders.
About Black Dog Consultants Black Dog Consultants is one of Asia-Pacific’s most experienced behavioral change and leadership development firms, with over 18 years of expertise working at the intersection of human performance and organizational transformation. Headquartered in Hong Kong and Singapore, their consultants bring deep expertise in learning consultancy, design, facilitation and leadership, developing learning solutions that are rigorously tailored to each client’s culture, industry and business goals. Some client relationships span more than 15 years, reflecting the trust Black Dog Consultants has built by consistently delivering learning experiences that translate into observable workplace behavior change, providing measurable ROI for their clients.
About Yoodli Founded in 2021 in Seattle, Washington, Yoodli is an AI-powered experiential learning platform that helps people practice and improve communication skills through personalized AI roleplays, adaptive coaching and real-time feedback. Trusted by enterprises worldwide, Yoodli enables learners to build confidence, measure progress and perform when it matters most. Learn more at yoodli.ai.
To learn more about the partnership across the APAC region, organizations can reach out to Black Dog Consultants and connect with Raatha Ganesh, Head of Partnerships, who has led the strategic partnership initiative.
Case Study | Education & Language Learning | AI Tutor
TL;DR
Accepted Egypt, an intensive English language training program based in Cairo, partnered with Yoodli after evaluating multiple AI tools over more than a year. Yoodli was the only platform that delivered genuine two-way conversational AI, custom rubric-based scoring, and behavior-controlled AI personas, without requiring extensive prompting or technical expertise.
In 6 months: 75+ learners enrolled, 613+ hours of AI practice completed, 9.3k roleplay practices across ~260 lessons, 76% of learners improved by 20+ points on English speaking skills, and 47% graduates secured employment in Egypt’s Business Process Outsourcing (BPO) sector, with salary increases from 10,000 EGP to 22,000 EGP per month (2.2x).
Background
Accepted Egypt is an intensive English language training program that helps Arabic-speaking adults in Cairo enhance their English communication skills to qualify for higher-paying employment, particularly in Egypt’s rapidly growing BPO sector and call center industry.
The program takes learners from beginner (A1) to job-ready (B1+) proficiency within 60 to 90 days through a combination of daily instructor-led sessions and high-volume guided AI practice tasks.
Founded by Mohamed Farahat, a former Teleperformance Egypt quality analyst and recruiter, Accepted Egypt was built on a single insight: Egypt’s skilled labor market faces a structural gap. Global companies are relocating operations to Egypt driven by cost advantages (1 USD = 50 EGP), but consistently struggle to find workers with the English proficiency required for client-facing roles. Accepted Egypt bridges that gap, combining structured language instruction with AI-powered practice at scale.
Challenge
Before Yoodli, Accepted Egypt spent more than a year evaluating and using alternative AI practice platforms. Other tools missed the mark in these critical areas:
No Custom Content Upload
Most platforms come with pre-built content libraries that cannot be modified. This forced a painful choice: either adapt the institution’s curriculum to match the vendor’s content, or accept that students would practice tasks completely unrelated to what they learned in class. A student trained on describing personal memories in an Egyptian context would go home to practice tasks about topics like ‘Day of the Dead’, a culturally disconnected experience that undermined learning transfer and student motivation.
No Genuine Two-Way Conversation
The majority of tools operate on a ‘press a button, say a sentence’ model. Students repeat phrases or respond to static prompts. There is no back-and-forth, no follow-up question, no conversational pressure, no simulation of a real interaction. This is fundamentally different from what a BPO job requires, where an agent must listen, process, and respond dynamically in real time.
No AI Behavior Control
Some tools offer a form of conversational AI, but with no backend control over how the AI behaves. Building a realistic scenario required 30 to 45 minutes of detailed prompting, and even then the results were inconsistent and unpredictable.
Credit Exhaustion Kills Practice
Platforms simply stopped responding when credits ran out, mid-session, without warning. For a program that requires students to complete four practice tasks per day, five days per week, this kind of interruption is operationally unacceptable.
The Solution
After more than a year of evaluation, Yoodli was selected as the only platform that met all of Accepted Egypt’s core requirements simultaneously:
Genuine Two-Way Conversational AI English Training
Yoodli enables real-time, spoken back-and-forth dialogue. The AI does not just wait for a student to finish speaking, it engages, challenges, asks follow-up questions, and responds to what the student actually says. This mirrors the conversational demands of a real BPO role in a way no other evaluated tool could replicate.
Custom Content: Built Around Our Curriculum
Yoodli allows institutions to build practice scenarios from scratch using their own content. At Accepted Egypt, every AI practice task is built directly from the lesson taught that day: same vocabulary, same functional language, same context. Students practice exactly what they learned. This closes the gap between instruction and practice that undermined every other tool we tried.
AI Behavior That Works Without Extensive Prompting
Yoodli’s backend AI behavior system is the most significant differentiator. A prompt that would take 30 to 45 minutes to build on another platform takes 5 to 10 minutes on Yoodli, and produces better results. The AI understands context. If the scenario requires a frustrated customer who gradually calms down when handled professionally, Yoodli delivers that naturally. It does not need to be told every single thing, as long as the situation is set up correctly, the AI does the job.
Yoodli also provides a measure of prompt quality, indicating whether a prompt is likely to produce a strong, medium, or weak AI interaction. This feedback loop helped our instructors improve their content creation skills over time, without requiring any technical background in AI or prompt engineering.
Multiple Personas: Variety at Scale
Yoodli supports multiple AI personas within a single program. Students at Accepted Egypt are exposed to different conversational styles, accents, interaction patterns, and character types. From patient tutors to assertive interviewers to demanding customers. This variety prevents adaptation to a single AI voice and builds genuine conversational flexibility.
Custom Rubric-Based Scoring Across Five Dimensions
Every practice session at Accepted Egypt is scored across 5 speaking dimensions:
Fluency: smoothness and natural flow of speech
Grammar: accuracy of sentence structure
Pronunciation: clarity and intelligibility
Natural English: use of idiomatic, contextually appropriate language
Tonality: appropriate register, warmth, and professionalism
These rubrics are custom-built for each proficiency level (A1 through B1+), and become progressively more demanding as students advance. A score of 4/5 at A2 requires a higher standard of performance at B1, ensuring students are continuously challenged, not just repeating the same level of effort.
Results of AI English Training
Across 6 months of deployment, the Yoodli-powered program at Accepted Egypt delivered measurable outcomes across four dimensions:
Beyond the quantitative results, Accepted Egypt’s experience highlights several qualitative outcomes that speak to the AI Tutor‘s differentiated value:
Competitive tool replacement: After more than a year with previous solutions and evaluations of multiple alternatives, Yoodli was the only tool that met Accepted Egypt’s requirements for two-way conversational AI, custom rubric scoring, and scalable guided practice
Behavioral AI quality: Yoodli that the system “is smart enough so I don’t have to tell it every single thing, as long as I set up the situation, the AI does the job.” Compared to other services where prompting an angry customer persona required extensive effort and produced unrealistic extremes, Yoodli’s AI produced natural, context-appropriate responses with minimal prompting.
User-friendly design: Teachers with no AI or prompting background can create and manage practice scenarios, lowering the barrier to scaling the program beyond Mohamed’s direct involvement.
WHAT’S NEXT
Q2 2026: Scaling to 400+ Learners
Accepted Egypt is launching a major Q2 initiative targeting 400+ learners, partnering with educational influencers across Egypt to reach new audiences. Yoodli’s AI Tutor will serve as the core practice engine for this expanded cohort. The first institutional-scale AI English training deployment of its kind in Egypt.
AI Tutor-Led Instruction
Accepted Egypt is actively testing Yoodli’s screen sharing and PowerPoint integration to explore delivering full structured lessons, not just practice tasks, through the AI Tutor. If successful, this shifts the business model from instructor-dependent delivery to AI-led tutoring at scale. This allows the program to serve significantly more learners without proportional instructor overhead.
Beyond English: Finance, Management, and Professional Skills
The architecture Accepted Egypt has built on Yoodli, custom rubrics, progressive difficulty, persona-based practice, is not limited to language learning. Future programs will use the same framework to tutor learners on finance for non-financial professionals, people management, and business communication skills. Yoodli’s AI is smart enough to operate across domains as long as the situation is set up correctly, and Accepted Egypt intends to prove that at scale.
University Partnerships
Accepted Egypt is in early discussions with Egyptian universities to integrate Yoodli into their learning cycles, bringing AI-powered speaking practice to thousands of students who currently have no access to structured conversational English training.
The Middle East Opportunity
Egypt is not an isolated case. Across the Middle East and North Africa, the same structural gap exists: a growing demand for English-proficient workers in BPO, technology, and professional services, and a workforce that lacks the conversational practice infrastructure to meet that demand. The economic incentive is significant: in Egypt alone, the difference between a non-English-proficient worker and a B1-level English speaker is a salary increase of more than 100%.
Accepted Egypt represents proof that Yoodli can operate at institutional scale in this market, with measurable outcomes, high engagement, and real employment results. The opportunity to expand this model across the region is significant, and Accepted Egypt is positioned to be Yoodli’s regional implementation partner as that expansion unfolds.
ABOUT ACCEPTED EGYPT
Accepted Egypt is an intensive English language training program based in Cairo that helps Arabic-speaking adults enhance their English proficiency within 60 to 90 days to qualify for higher-paying employment in Egypt’s growing BPO and technology sectors. The program combines daily instructor-led sessions with AI-powered guided practice to deliver rapid fluency gains at scale.
ABOUT YOODLI
Yoodli is a secure, experiential learning platform that uses AI roleplays to help individuals and teams practice real-world conversations, presentations, and professional interactions. With AI Tutor, AI Roleplays, and continuous coaching, Yoodli closes the loop between learning, practice, and real-world performance. The Seattle-based company is trusted by Fortune 100 companies, leading training providers, and educational institutions to deliver scalable, judgment-free coaching across sales, leadership, customer success, and language learning. Learn more at yoodli.ai.
TL;DR: Braintrust, a sales and leadership coaching firm serving large enterprise clients, built a more measurable version of its coaching model by combining its proprietary methodology with AI-enabled practice and call scoring. Using Yoodli as the delivery layer, Braintrust turned subjective coaching into consistent, rubric-based evaluation tied directly to live sales conversations. The result: a $5 billion global security client reached 96% adoption and improved problem quantification by 29%; a pharma client improved client connection from 10% to 83% in three months; and Braintrust’s own team maintains 100% adoption with reps practicing at least three times per week.
About Braintrust
Braintrust is a sales and leadership coaching firm that works with large enterprise clients. Their coaches embed deeply inside client organizations, sitting in on calls, running baselines, building custom frameworks to drive measurable improvement in how sales teams communicate, qualify, and close.
The Problem
For years, as Braintrust scaled into larger enterprise environments, clients wanted more standardized measurement and tighter linkage between practice and live-call behavior.
Clients could feel that their teams were getting better. Managers noticed that conversations were improving. But when it came time to justify the investment or demonstrate progress in a business review, the answer was too often: “They just are.”
Braintrust also wanted a more scalable way for reps to practice against its proprietary methodology and for managers to see whether those same behaviors were showing up in live customer conversations. The challenge was not the quality of the coaching. It was creating a consistent measurement layer around it.
“For a long time, it was always just ‘yeah, you guys do great work’, but there wasn’t a solid number to be able to base that against. We wanted to come up with a way to actually quantify the success of what it is we train.” —Jeff Bittner, Braintrust
The Solution
Braintrust needed a way to operationalize its own coaching methodology at scale. That meant translating its proprietary frameworks into repeatable rubrics, enabling reps to practice against Braintrust’s standards, and measuring whether those standards showed up in live customer conversations.
After evaluating AI coaching platforms, Braintrust selected Yoodli because it was the best fit for Braintrust’s model.
The platform allowed Braintrust to configure custom rubrics, ground feedback in Braintrust’s own content, and score real sales calls against the same criteria used in practice. That gave Braintrust a way to extend its methodology consistently across practice, live-call review, manager coaching, and client reporting.
“You can have all the flash you want, but if what you’re generating at the end isn’t the quality it should be, who cares? The feedback Yoodli generated was by far the closest to how we would actually coach someone.”—Jeff Bittner, Braintrust
This closed the loop that had been missing. Braintrust could now show clients not just how their reps performed in practice, but whether that performance was showing up in actual customer conversations. Roleplay and reality were finally connected.
Through Yoodli, Braintrust built client programs that could:
Run AI roleplays graded against Braintrust’s proprietary methodology
Score real sales calls against the same Braintrust rubrics used in practice
Establish rep baselines before training begins
Give managers objective data to coach specific skill gaps
Create a private practice environment that increases repetition and accountability
Client impact
$5 billion global security company: 96% adoption and measurable skill gains
This client had previously used a sales training provider that saw 30–40% adoption of their tools, a common outcome when tools are rolled out top-down without buy-in from the people actually using them. After six months with the Yoodli-powered Braintrust program:
96% of the team adopted the AI coaching tool, more than double the previous provider
29% improvement in problem quantification, reps’ ability to define and articulate the prospect’s problem
12% average improvement across all measured sales skills
Strong enough results that Braintrust is now in negotiations to expand the program globally
$1 billion pharma company: connection rate jumps from 10% to 83%
Braintrust runs a baseline with every new client: before any training, reps do a “do what you do” call scored against Braintrust’s metrics, without the rep seeing the rubric. This revealed the real starting point, not the perceived one.
This pharma client believed that building connections with clients was one of their reps’ strongest skills. However, the baseline told a different story: only 10% of reps were actually connecting with clients in their conversations. Three months of Yoodli-powered practice later, that number had risen to 83%.
“They thought connection was their rep’s strongest characteristic. Come to realize, only 10% of all of their people actually connected with their clients. After three months of using this tool, that number jumped to 83%.”—Jeff Bittner, Braintrust
Trades company: 50% of annual target hit with 8 months to go
A trades company working with Braintrust has already hit 50% of their annual sales target with eight months still remaining in the year. The gains are driven by a 45% improvement in how reps uncover and prioritize prospect goals, and a 20% overall increase in measured sales skills, both of which are compressing the deal cycle.
The Outcome
Braintrust built its reputation on the quality of their coaching, and the results above reflect what becomes possible when that expertise is paired with technology that can measure it.
Clients save an average of 50 hours per person annually on sales training and coaching
Braintrust’s own internal sales team runs at 100% adoption, practicing a minimum of three times per week
Every Zoom and Teams sales call is run through Yoodli and scored against rubrics, giving managers objective data to coach from
Yoodli is the only platform Braintrust has evaluated that links roleplay performance directly to live call analysis, closing the gap between practice and performance
For Braintrust, Yoodli made its existing coaching rigor visible at scale. It enabled the firm to quantify what its methodology was already designed to improve and to show clients, with greater consistency, how practice translated into live-call performance.
“If you think your reps are practicing on their own, you’re kidding yourself. And if you think your managers are consistent with how they practice with their people, you’re kidding yourself. This tool creates a level of accountability and psychological safety that neither of those offers. It removes all subjectivity from the feedback every rep gets.”—Jeff Bittner, Braintrust
ZALOA Languages partnered with Yoodli to provide Spanish-speaking learners with AI-powered German conversation practice for a wide range of real-world situations. The roleplays have proven incredibly valuable – not only for general fluency development but also for learners preparing for employment in German-speaking healthcare settings. Learners are able to practice asynchronously, build confidence through repetition, and make measurable improvements in communication, all while reducing the burden on live instruction.
Background
ZALOA Languages is a digital language learning platform designed specifically for Spanish speakers seeking to learn German. Its programs combine grammar, vocabulary, pronunciation, and cultural fluency to help learners gain confidence in real-world communication.
One of its most innovative offerings, GO! Laut, is an AI-powered conversational practice course built in partnership with Yoodli. By embedding Yoodli’s AI roleplay technology directly into the experience, ZALOA enables learners to practice spoken German in realistic scenarios at scale.
GO! Laut is available to members of ZALOA’s GO! Alemán Club PRO plan and focuses on everyday speaking situations such as job interviews, doctor’s appointments, supermarket conversations, and more. With interactive roleplays and immediate feedback powered by Yoodli, learners are able to build vocabulary in context, improve grammar, and reinforce comprehension through realistic and repeatable practice.
While the program is designed to support a broad range of learners working toward everyday German fluency, it has been particularly impactful for those preparing to work in German-speaking environments, especially in healthcare, where communication is critical.
The challenge: traditional language instruction offered limited opportunities for real-world speaking practice. ZALOA needed a scalable way to deliver personalized, frequent, and structured speaking exercises that could adapt to each learner’s pace, without relying entirely on live coaching. Yoodli provided the underlying AI infrastructure to make that possible.
Solution
ZALOA integrated Yoodli to offer AI-powered German roleplays focused on building real-world conversational fluency. Learners are able to practice asynchronously, receive real-time feedback on their speaking, and repeat exercises to build confidence over time. The goal: help learners apply classroom knowledge to practical situations, including those relevant to the medical field, which has proven particularly helpful for learners preparing for employment in German-speaking healthcare settings.
With Yoodli, ZALOA was able to:
Deliver unlimited speaking practice without scaling up live coaching
Reinforce vocabulary, grammar, and pronunciation through context-based simulations
Track learner progress and skill development over time
Customize content to align with job-specific communication goals
Beyond everyday fluency and professional communication, ZALOA also leverages Yoodli to support learners preparing for official German examinations such as the Goethe and telc B1/B2. The speaking component of these exams—usually involving a short presentation followed by a structured discussion—is often one of the biggest barriers for candidates. With Yoodli’s flexible AI roleplays, learners can repeatedly simulate exam-style tasks, practice key expressions, train asking and answering questions naturally, and reduce the anxiety that comes with high-stakes testing. This innovative approach helps learners enter their exam well-prepared and with greater confidence, and ZALOA is proud to be among the first organizations to offer this kind of scalable, AI-powered exam preparation thanks to its collaboration with Yoodli.
Impact
The data shows strong engagement and meaningful skill development across the learner base:
4,000+ AI roleplays completed, indicating consistent and high-volume usage
Average of 20+ sessions per active user, demonstrating strong learner commitment and repeat practice
300+ hours of live coaching time saved, freeing up instructor resources while maintaining instructional quality
10%+ average improvement in communication goals, meaning the more users practice the more they improve!
By incorporating Yoodli, ZALOA created a safe, accessible space where learners can repeatedly practice tough conversations, receive immediate and actionable feedback, and build lasting confidence in their language skills.
What’s Next
Following strong early adoption, ZALOA plans to expand its use of Yoodli into its new mobile app, ZALOA Alemán to GO (link). The team continues to lead with innovation, exploring new ways to advance its mission of making language learning practical, scalable, and career-relevant.
About ZALOA Languages
ZALOA Languages helps Spanish-speaking professionals build language skills that unlock global career opportunities. Through programs like GO! Laut, ZALOA combines structured curriculum with human instruction and AI roleplays to prepare learners for real-world success. Learn more at ZALOA.online.
About Yoodli
Yoodli is an experiential learning platform that helps individuals and teams practice real-world conversations, presentations, and professional interactions through customizable AI roleplays. Whether preparing for high-stakes meetings, interviews, sales calls, or public speaking, users get targeted, real-time feedback to build confidence and improve communication.
The Seattle-based company is trusted by Fortune 100 companies, leading training providers, and educational institutions to deliver scalable, judgment-free coaching across sales, leadership, customer success, and language learning. Learn more at yoodli.ai.
FranklinCovey, one of the most trusted leadership companies in the world, is working together with Yoodli AI to offer integrated AI-powered roleplay coaching as an optional feature of its Helping Clients Succeed®: Strikingly Different Selling sales solution. This collaboration empowers learners to refine their sales conversations and communication strategies using Yoodli’s private, judgment-free AI platform.
FranklinCovey’s Helping Clients Succeed: Strikingly Different Selling, a state-of-the-art sales training solution, empowers sales professionals to achieve predictable sales results, improve sales performance, decrease ramp-up time for new hires, increase customer satisfaction, and build engaging and inspired sales leaders and teams.
The solution equips participants with a proven mindset, skillset, and toolset for sales success. Integrated with Yoodli’s generative AI technology, learners can practice essential sales roleplays like overcoming objections, aligning goals, and crafting persuasive value propositions. With real-time, actionable feedback, the AI roleplay coaching further builds upon the sales skills that learners acquire in the sales solution to drive meaningful results for sales teams worldwide.
We’re excited to work with Yoodli to integrate its AI roleplaying coaching as an option for our Helping Clients Succeed solution,” said Mark Josie, FranklinCovey’s Senior Vice President, Strategy Execution and Sales Performance Practice. “With this collaboration, our clients can experience real-time application coaching for specific client scenarios using the proven skillsets they have recently learned.
Ajay Jain, Head of Training and Enablement at Yoodli said, We’re delighted to join forces with FranklinCovey, whose Helping Clients Succeed solution inspires, trains and develops sales leaders and teams to achieve breakthrough sales results. Yoodli’s platform complements their methodology by offering tailored, interactive practice sessions that support sales professionals in delivering optimal results at scale.
About Yoodli
Yoodli is a generative AI communication roleplay coaching platform that provides private, real-time, and judgment-free feedback for GTM teams and professionals. Yoodli’s SOC2 Type 2 and GDPR-compliant technology is trusted by teams at Fortune 100 companies like Google for sales certifications, objection handling, manager training, and more. Learn more at http://www.yoodli.ai.
ABOUT FRANKLINCOVEY
FranklinCovey(NYSE: FC) is one of the largest and most trusted leadership companies in the world, with directly owned and licensee partner offices providing professional services in over 160 countries and territories. The Company transforms organizations by partnering with clients to build leaders, teams, and cultures that get breakthrough results through collective action, which leads to a more engaging work experience for their people. Available through the FranklinCovey All Access Pass, FranklinCovey’s best-in-class content, solutions, experts, technology, and metrics seamlessly integrate to ensure lasting behavior change at scale. Solutions are available in multiple delivery modalities in more than 20 languages.
This approach to leadership and organizational change has been tested and refined by working with tens of thousands of teams and organizations over the past 30 years. Clients have included organizations in the Fortune 100, Fortune 500 and thousands of small and mid-sized businesses, numerous government entities, and educational institutions. To learn more, visit www.franklincovey.com and enjoy exclusive content across FranklinCovey’s social media channels at: LinkedIn, Facebook, Twitter, Instagram, and YouTube.
MindGym, a global leader in behavior change solutions, and Yoodli, an AI-powered roleplay and communication coaching platform, are excited to announce the launch of Lio, an innovative AI-driven performance conversation coach. This collaboration combines Yoodli’s cutting-edge GenAI technology with MindGym’s proven expertise in behavior change to transform how leaders and managers develop and refine critical workplace communication skills.
A New Standard for Leadership and Communication Coaching
For over 20 years, MindGym has partnered with the world’s leading organizations to improve performance through behavior change. Now, with Lio, powered by Yoodli, leaders can bridge the gap between learning and action by honing the skills they’ve developed in MindGym programs and practicing essential workplace conversations in a private, intuitive environment.
Lio empowers talent teams to guarantee a better return on investment, ensuring the learning from leadership and manager development programs will stick. Users will be able to:
Master Performance Conversations: Lio’s real-time feedback helps managers improve their ability to navigate challenging conversations, deliver feedback effectively, and foster stronger team relationships.
Practice What They’ve Learned: Lio reinforces the critical skills leaders develop through MindGym programs, including managing difficult conversations, delivering constructive feedback, holding others accountable, and conducting effective performance coaching.
Build Communication Confidence: Leaders can practice conversations in a safe, judgment-free space, receiving actionable insights to improve clarity, tone, and presence.
Deliver Measurable Results: Lio provides detailed feedback on individual progress, enabling organizations to connect leadership development directly to performance outcomes.
Scale Development Efforts: Available on demand, Lio enables organizations to extend high-quality coaching across teams, supporting leadership development at scale.
At Yoodli, we’re committed to making expert communication coaching accessible and actionable for everyone,” said Varun Puri, CEO at Yoodli. “Lio, powered by Yoodli, combines our advanced AI technology with MindGym’s world-class behavior change expertise, giving leaders the tools they need to excel in today’s dynamic workplace.
We’re incredibly excited to introduce Lio and our partnership with Yoodli. The combination of MindGym’s science-based performance management solutions and Yoodli’s AI speech coaching technology has the potential to be transformative to performance and productivity across organizations,” said Christoffer Ellehuus,CEOat MindGym. “We know from our research that 40% of learning and development programs fail due to an inadequate focus on activating what you learn. With Lio we can now significantly reduce that risk by providing a safe space for leaders and managers to practice and refine their performance management and coaching skills.
About MindGym
MindGym is a global leader in behavior change, partnering with over 60% of the FTSE 100 and S&P 100 companies to transform business performance by changing the way people think, feel, and behave. MindGym’s science-based solutions empower organizations to tackle their most pressing challenges, from leadership development to cultural transformation. Learn more at themindgym.com.
About Yoodli
Yoodli is a generative AI roleplay and communication coaching platform that provides private, real-time, and judgment-free practice opportunities for professionals and GTM teams. Yoodli’s SOC2 Type 2 and GDPR-compliant technology is trusted by Fortune 100 companies like Google for enhancing sales certifications, objection handling, leadership development, and more. Learn more at yoodli.ai.
MindGym and Yoodli share a vision for enabling leaders to foster better workplaces through impactful conversations. With Lio, this partnership delivers an innovative solution to a critical business need, empowering leaders to drive meaningful change within their organizations.
