If you’re using Gong, your team’s real sales calls have always been sitting there. Every objection, every hesitation, every moment a deal turned, captured and scored the whole time.
Gong calls have always flowed into Yoodli, too. Real customer calls get scored against the same rubrics your team already practices against, giving reps and managers a real comparison: how practice measures up against what actually happened on the phone. That comparison has always been useful on its own.
Plenty of call recording platforms have added roleplay as a feature. It’s a natural checkbox, but practice was never the core of what those platforms were built to do. Getting your team onto a platform built specifically for coaching and practice, and getting the team to use it, is easier than ever. Connecting Gong takes just a few minutes, and every roleplay from there on is built from the same real calls, on a platform built for top revenue teams.
Today, we’re expanding what that connection can do. Introducing Post-Call Coaching: the same call data your team already has now goes a step further. Every learner with qualifying Gong calls gets a personal AI coach that has reviewed those calls, on a cadence your org sets, with the exact clip pulled up to talk through.
Why this matters
1. Proactive coaching, not just a score
On a cadence you set (daily, weekly, or biweekly), every learner with qualifying calls gets an email or Slack nudge to start a coaching session.
2. Grounded in real evidence
When the coach raises a specific moment worth working on, it plays the actual clip, about 30 to 60 seconds, from the learner’s own call. That’s the difference between “you should handle pricing objections better” and hearing the exact moment it went sideways.
3. A follow-up roleplay, built from the session
Every coaching session ends with a personalized roleplay generated from that learner’s real calls. The counterpart persona mirrors the actual buyer’s role, seniority, objections, and style, with a fictional name and company, so reps can immediately practice the exact gap the coach just identified, and carry it straight into their next real call.
4. Continuity across sessions
The coach remembers prior conversations with each learner. Coaching builds on what came before instead of starting over every time.
5. Visibility across the whole team
Because coaching and practice now run off the same real-call data, managers and enablement leaders can see how learning and practice are landing across every rep, not just one call at a time. That means real analytics on how your team’s practice connects to their field performance, at the individual level and across the org.
How it works
- Connect Gong. If you haven’t already, connect your Gong account in Org Settings under Integrations.
- Set your import rules. Choose which calls flow into Yoodli, based on criteria like title, duration, trackers, or groups, and attach the Yoodli goals they should be scored against.
- Turn on coach notifications. Pick email, Slack, or both, and set a cadence. That’s what triggers each learner’s coaching session.
- Learners take it from there. They open a session, talk through the moment the coach surfaces, and walk away with a roleplay built from their own calls.
Who benefits
- Reps get a coach that has reviewed their actual calls and hands them something concrete to practice, instead of a score with no follow-through.
- Managers get consistent, one-on-one coaching delivered automatically, without personally reviewing every call themselves.
- Enablement and RevOps leaders get the missing link between what’s already being scored in Gong and a guided next step for the learner, plus visibility into how coaching and practice are landing across the whole team, without building or staffing a manual coaching program.
Looking ahead
Real calls in, real coaching out, real practice next. That’s a direct line from your team’s actual sales calls to the coaching and practice that move performance, visible across every rep, and the kind of connection you can point to when someone asks what your training investment is actually driving.
Want to use Yoodli for your team? Let’s chat!